At boutique-rugbyfrance, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return under the following conditions:
The item must be unused, unworn, unwashed, and in its original condition
All original tags and packaging must be included
The return request must be submitted within 30 days of receiving your order
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized rugby jerseys
Items purchased on clearance or final sale
Gift cards
3. How to Start a Return
To initiate a return, please contact our customer support team with your order number and reason for return.
Email: support@boutique-rugbyfrance.com
Once your request is approved, we will provide return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost return packages
5. Refunds
After we receive and inspect your returned item:
Approved refunds will be processed back to your original payment method
Refunds are typically completed within 5–10 business days, depending on your payment provider
Original shipping fees are non-refundable, unless the return is due to our error.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
7. Exchanges
If you need a different size or color, we recommend returning the original item (if eligible) and placing a new order to ensure faster processing.
8. Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please:
Check with your bank or credit card provider
Contact us at support@boutique-rugbyfrance.com for further assistance